How We Work | Aurumstar Cross-Border Research Institute

We work with manufacturers of new energy and smart home products on North American market entry, from consultation and assessment to To B channel development, To C local sales and service, and warehousing and logistics.

Manufacturers may choose a single service or work with the Institute to coordinate several business areas, according to their stage of development and needs. Scope, responsibilities and schedules are agreed after initial discussions and assessment.

Consultation & Assessment

Define a practical route based on your products and business.

We assess your products, existing business and North American market objectives together, identifying suitable channels, preparation needs and practical ways to collaborate.

Product and business review: Review product features, target customers, existing sales, supply capacity and plans for international growth.
Market and channel assessment: Assess product positioning and routes to market in light of local demand, comparable products and channel characteristics.
Local adaptation assessment: Identify improvements needed in product configuration, installation, packaging, documentation and after-sales support, including certification and compliance matters requiring further verification.
Market entry and partnership planning: Agree on priority business areas, responsibilities, resource commitments and phased work arrangements.

Where appropriate, sample testing, channel feedback or small-scale trial sales can provide evidence for the next stage.

To B Services

Tenon Trading · Trade & Channel Distribution

Through Tenon Trading, we introduce products, facilitate business discussions and develop partnerships with local master distributors, distributors, major retail chains and specialty stores.

Channel matching and product introduction: Identify suitable channels and partners based on product positioning and supply terms, and prepare product presentation materials.
Commercial discussions: Discuss product selection, purchase pricing, channel margins, supply arrangements and after-sales responsibilities.
Testing and trial sales: Coordinate samples, testing, trial sales and feedback according to the target channel’s assessment requirements.
Supply and ongoing operations: Coordinate purchase orders, stock preparation, delivery and after-sales handling to support continuing channel partnerships.

The entry route and pace depend on channel requirements, product readiness and mutual agreement.

To C Services

Aurumstar Elite · Local Sales & Service

Through Aurumstar Elite and our direct and partner teams, we provide product sales, testing, installation and after-sales services for local consumers.

Local presentation and sales: Introduce, demonstrate, trial and sell products through local sales teams and partner networks.
Real-world use and product feedback: Test products in local settings and collect consumer feedback on functions, configuration, installation and user experience.
Installation and user support: Coordinate installation, setup and guidance according to the product and service area.
After-sales support and follow-up: Help address customer enquiries, usage issues and return or exchange requests, and report relevant findings to manufacturers.
Sales and service coordination: Connect product, inventory, order and service information through software platforms and team coordination.

To C services support local sales while providing practical insight into customer needs, product improvements and after-sales arrangements.

Warehousing & Logistics

Aurumstar Warehouse Platform · Warehousing & Delivery

Through Aurumstar Warehouse Platform and available warehouse resources, we support market entry and ongoing operations with warehousing, order fulfillment and product flow.

Receiving and inventory management: Handle receiving, counting, inventory records and inspections within the agreed scope.
Product preparation: Provide relabeling, packaging preparation and dispatch preparation as required.
Fulfillment and drop shipping: Pick, pack, dispatch and hand over goods to carriers for To B supply and To C orders.
Returns and after-sales product flow: Receive returns, record product condition and arrange subsequent handling as agreed.
Warehouse coordination: Connect inventory, operations and goods movement information through software platforms to support manufacturers and business teams.

The service scope depends on the goods, warehouse conditions and order requirements, and is coordinated with sales and after-sales work.

Let’s develop the North American market together.

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